In need of Help?

South Norfolk Help Hub

Everybody needs a bit of extra support from time to time and the Help Hub makes sure people get that help as soon as possible, if they begin to experience difficulties.

Getting help early can stop problems from getting worse. It might be only a small problem, like a broken washing machine or feeling a little isolated, but if it’s difficult to find a solution straightaway a small problem can grow and lead to more worries.

The Help Hub is a partnership between organisations that support people in South Norfolk. It can offer practical support, advice and guidance to get you back on track.

How to get help

Annual Governance and Accountability Review (AGAR) 2018-19

The Documents required to be published in accordance with the Transparency Code for Smaller Authorities are reproduced in the Parish Documents section of the website.


Community Emergency Plan.

The Parish Community Emergency Plan is currently being revised.  A number of people offering their services and help listed in the current version have moved away from the Parish or are unable to continue providing support.  More volunteers are therefore required.

If you are able to assist by providing (typically): general assistance; specialist skills; emergency accommodation (for people and pets); or provide equipment likely to be useful in an emergency, please contact the Parish Clerk initially by e-mail to: [email protected]

Thank you.  Your participation in bolstering the Plan will be most welcome.





New E-mail address for Parish Council

Please note that the new e-mail address for the Parish Council is: [email protected]

Anyone sending an e-mail to the original address will be notified of the change but e-mails will not be automatically forwarded.  However, the mail box will be checked regularly and emails dealt with.


Annual Governance and Accountability Return 2017-18

The Documents required to be published by the Authority are published in the Parish Documents section of the website.


Litter Picking in Keswick

One of our residents has begun regular litter picking in the Parish.  At the moment he is concentrating on Low Road and Mill Lane but would like some help to extend the coverage.  This is being done with the support of South Norfolk Council who are providing the necessary equipment and arranging collection of the waste.  If you think you can spend some time helping with this initiative to improve the appearance of our village, please contact the Parish Clerk using the e-mail address: [email protected]


Local Mobile Library Service

Local Mobile Library Service

Mobile libraries are free to join and are open to people of all ages.  Items can be chosen from the vehicle or reserved via the online catalogue for collection from a mobile library. They can be returned to any branch library or mobile library in Norfolk.  All mobile libraries are equipped with a lift for people with mobility problems and wheelchair users.

The mobile libraries offer:

Fiction books for adults and children (book request: adults – 60p, children – free)

  • Non-fiction books for adults and children (subject requests are free)
  • Large print books (book request 60p)
  • DVDs for adults and children (a small charge applies)
  • Audio books on CD and tape (tapes – free, a small charge applies for CDs for adults, children – free)
  • Jigsaw puzzles (free)

The mobile library service offers an e-mail reminder system to advise mobile library users that the mobile library will be in their area within the next two days.  If you wish to be added to the mailing lists, please ask your mobile library driver for the green e-mail slip to complete or alternatively contact us direct with your name, e-mail address and mobile library route number.

The mobile library service is keen to recruit more ‘Mobile Library Friends’ – volunteers who help us to promote the service by doing any of the following:

  • telling their friends/neighbours about the mobile library
  • delivering fliers locally
  • putting up posters
  • suggesting improvements/alternative stops.

If you are interested, please speak to the mobile library driver or contact us direct.

To check the mobile library timetables for your area, please click on the link: www.norfolk.gov.uk/libraries-local-history-and-archives/libraries/your-local-library/routes-and-timetables and choose your village from the list.

More information is available on the Norfolk County Council website: www.norfolk.gov.uk  (search ‘mobile libraries’), or contact the mobile library office on 01603 222303 or e-mail: [email protected] .



Using this Website

Information likely to be of interest to parishioners is spread across the different categories shown on the Menu bar.  The categories contain the following information: HOME – background information about the Parish; NEWS – recent news items relevant to the Parish; MEETINGS – agendas and minutes for Parish Council meetings; COUNCILLORS – names of Councillors with addresses; PLANNING – latest information about applications within the Parish; PARISH DOCUMENTS – contains documents including Annual Reports etc.; NOTICE BOARD – important notices; POWER CUTS – information and contact points provided by UK Power Networks ; PARISH COUNCIL MEETINGS – dates of forthcoming meetings; and EMERGENCY PLAN – information about the Plan; GENERAL DATA PROTECTION REGULATIONS (GDPR) – information required to be published by the Council.

Comments about the website and suggestions for improvement will be welcomed by the Parish Clerk by e-mail to [email protected]


Keswick and Intwood Parish Council

The rural Parish of Keswick and Intwood came into existence in Saxon times and on 23 October 1598 were united ecclesiastically under a Deed of Consolidation.

Situated some three miles south of Norwich city centre they extend to 552 hectares (1,364 acres) and in 2001 had a population of 431, split as 200 males and 231 females in 248 households with 360 having electoral voting rights. Keswick accounts for 93% of the population of which 67% reside at Keswick New Hall which comprises 186 residences, many tenanted, as is the Hall itself being occupied by some nine small office type businesses.

Intwood has only thirteen households with no amenities or utilities apart from electricity and telephone lines.  Each part of the Parish has a church and Keswick has a small Reading Room. The Parishes are unique compared to many Norfolk villages as they do not have any public amenities such as shops, post office or public house.  The Parish manages adequately due in the main to its close proximity to the city of Norwich and amenities in the neighbouring Parishes.

Keswick and Intwood is:

  • within a mile of the A47, Norwich’s Southern by-pass affording excellent East to west links and a similar distance from the two main roads leading south from Norwich, namely the A140 to Ipswich and the A11 to Thetford and London;
  • close to two Park and ride facilities one on the boundary of each village with traditional bus services passing through the parish;
  • near to shopping facilities – on the eastern boundary there is a large supermarket open 7 days a week for 24 hours (apart from Sunday) and nearby there is another supermarket, estate agents, home furnishing and other typical high street outlets; and
  • has doctors and school facilities available nearby.

Information about the Council

Information about the Council’s activities (including meeting agendas and minutes) is posted on notice boards at the Reading Room, Intwood Church, and Keswick New Hall. Copies of documents covered by the Freedom of Information Act 2000 can be obtained in electronic or printed form depending on format availability from the Clerk – details are contained in the Annual Report which describes the classes of information published.

Information points located in the vestibule of Intwood church and the foyer of Quintin Gurney House at Keswick New Hall have copies of the latest minutes, the Annual Report and other general information.